Overview:
A growing e-commerce brand approached us with a challenge — their support team was overwhelmed, and existing tools didn’t meet their workflow. We built a lightweight CRM from scratch to streamline the customer support experience.

Our Approach:

• Built a ticket management system with smart categorization

• Integrated live chat and email automation

• Developed a knowledge base and auto-responder logic

Results:

• 28% increase in customer satisfaction in 3 months

• Support response time reduced by 50%

• Automated 40% of repetitive queries

Tools Used: MERN Stack, WebSockets, Nodemailer, AWS